MakeResume Privacy Policy

1. What Personal Data Does MakeResume Collect?

MakeResume collects personal data that you provide directly, data generated through your use of the platform, and data collected automatically through technical systems. Below is a detailed breakdown of the categories of data we collect.

Account Information

When you create a MakeResume account, we collect the following information necessary to provide you with access to the platform:

• First name and last name
• Email address
• Password (stored in encrypted form)

Resume & Document Information

To deliver resume-building and document generation services, we collect and store the content you enter into your resume and career documents, including:

• Employment history and professional experience
• Education and academic qualifications
• Skills, certifications, and professional competencies
• Portfolio links and external references
• Contact details included in your documents
• Professional summaries and personal statements
• Uploaded documents and attachments

Payment Information

When you subscribe to a paid plan or make a purchase on MakeResume, we collect billing and transaction information necessary to process payments:

• Billing name and address
• Transaction and payment records
• Subscription history and plan details

Full payment card details are not stored on MakeResume servers. Card processing is handled by trusted payment providers in accordance with applicable security standards.

Technical Information

We automatically collect certain technical data when you access and use the MakeResume platform. This information is necessary for the platform to function correctly and for us to maintain security:

• IP address and approximate geographic location
• Browser type and version
• Device type and model
• Operating system
• Usage statistics and interaction data
• Session information and timestamps

Customer Support Information

When you contact MakeResume for support or submit feedback, we collect:

• Support ticket content and correspondence
• Feedback and survey responses
• Communication history with our support team

2. How Does MakeResume Use Your Personal Data?

MakeResume uses personal data for specific, lawful purposes. We do not process your data beyond what is necessary for the purposes described below.

Service Delivery

Your personal data is used to provide the core features of MakeResume, including:

• Creating, editing, and downloading resumes and CVs
• Generating cover letters and career documents
• Saving and organizing your documents and templates
• Managing your account and subscription

Authentication & Security

• Verifying your identity when you log in
• Protecting your account from unauthorized access
• Detecting and preventing fraudulent activity

Personalization

• Providing resume template recommendations based on your history
• Suggesting content improvements and formatting options
• Remembering your preferences, settings, and customizations

Communication

• Sending service-related notifications and updates
• Delivering security notices and account alerts
• Communicating product announcements and feature releases
• Responding to support requests and inquiries

Analytics & Platform Improvement

• Monitoring platform performance and stability
• Analyzing how users interact with tools and features
• Identifying and resolving technical issues
• Developing new features and improving existing ones
• Optimizing the overall user experience

Marketing & Educational Content

• Sharing career resources and job search guidance
• Sending product updates and promotional communications where permitted
• Delivering educational content relevant to your career goals

AI-Powered Features

Where AI tools are available on MakeResume, your data may be used to power features such as:

• AI-generated resume content suggestions and writing assistance
• Resume scoring and quality analysis
• ATS (Applicant Tracking System) optimization recommendations
• Personalized career document improvements

AI processing is performed solely to deliver the specific services you have requested and is not used for unrelated purposes.

3. How Long Does MakeResume Keep Your Data?

MakeResume retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

• Account information is retained for the duration that your account remains active on MakeResume.
• Resume and document data remains available in your account until you choose to delete it or close your account.
• Payment records are retained for the period required by applicable financial and tax laws, which may extend beyond account closure.
• Support records may be retained for a reasonable period to support service improvement, dispute resolution, and legal compliance.
• Inactive accounts may be subject to deletion after a reasonable retention period, following prior notice where required.

Upon deletion of your account, we will remove or anonymize your personal data, except where we are required by law to retain it for a longer period.

4. Legal Basis for Processing Personal Data

MakeResume processes personal data on the following lawful bases, in accordance with applicable data protection legislation including the GDPR and India's Digital Personal Data Protection Act (DPDP Act).

A. Contract Performance

Processing is necessary to perform the contract between you and MakeResume — that is, to deliver the resume-building, cover letter generation, and career document services you have requested. Without this processing, we cannot provide the services.

B. Legal Obligations

We may process your data where necessary to comply with applicable legal obligations, including taxation, financial reporting, accounting requirements, and responses to lawful regulatory demands.

C. Consent

Where we rely on your consent as the legal basis for processing, this applies to:

• Marketing email communications and newsletters
• Optional communications and promotional content
• Non-essential cookies and tracking technologies where required by law

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

D. Legitimate Interests

We may also process your data where necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your rights and interests. This includes:

• Ensuring platform security and fraud prevention
• Service improvement and optimization
• Analytics and performance monitoring
• Product development and feature testing

5. How Does MakeResume Share Personal Data?

MakeResume does not sell your personal information. We share data only where necessary to operate our services, comply with legal requirements, or support business operations.

Service Providers

We work with trusted third-party providers who process data on our behalf and under our instructions. These include:

• Hosting and cloud infrastructure providers (e.g., Vercel)
• Database and authentication services (e.g., Supabase)
• AI processing providers for resume optimization (e.g., OpenAI)
• Analytics and performance monitoring services (e.g., PostHog)
• Email delivery platforms (e.g., Nodemailer)

All service providers are contractually required to handle your data securely and only for the specific purposes for which it is shared.

Legal Requirements

MakeResume may disclose personal data to government authorities, regulatory bodies, or law enforcement agencies where required to do so by applicable law, court order, or valid legal process.

Business Operations

In the event of a corporate restructuring, merger, acquisition, or sale of assets, personal data may be transferred as part of the business transaction. Affected users will be notified in advance where required by applicable law.

6. Cookies, Analytics, Pixels & Tracking Technologies

MakeResume uses cookies and similar tracking technologies to operate the platform, analyze usage, and measure the effectiveness of marketing campaigns. The categories of tracking technologies we use include:

• Essential cookies — required for core functionality such as login sessions, authentication, and security.
• Functional cookies — used to remember preferences, settings, and personalization choices.
• Analytics cookies — used to measure traffic, understand user behavior, and improve the platform. This includes tools such as PostHog.
• Marketing cookies and advertising pixels — used to measure campaign performance and, where consent is obtained, deliver personalized communications.

You may manage your cookie preferences at any time through your browser settings. For full details on how we use cookies, please refer to our Cookie Policy.

7. Security

MakeResume takes the security of your personal data seriously. We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, loss, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encrypted storage of sensitive data including passwords and payment tokens
• Secure, access-controlled server infrastructure
• Firewall protection and intrusion detection systems
• Multi-factor authentication options for account access
• Regular security monitoring and vulnerability assessments

While MakeResume implements commercially reasonable security practices, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. We cannot provide an absolute guarantee of data security.

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. We recommend using a strong, unique password and enabling multi-factor authentication where available.

8. Your Rights & How to Exercise Them

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@makeresume.in.

8.1 Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.

8.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update much of your information directly within your MakeResume account settings.

8.3 Right to Erasure

You have the right to request deletion of your personal data where we no longer have a lawful basis to retain it. Please note that some data may be retained where required by law.

8.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.

8.5 Right to Data Portability

You have the right to receive a copy of personal data that you have provided to us in a structured, commonly used, and machine-readable format, where processing is based on consent or contract.

8.6 Right to Object

You have the right to object to certain processing activities, including processing carried out on the basis of our legitimate interests and processing for direct marketing purposes.

8.7 Withdrawal of Consent

Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred prior to withdrawal.

8.8 Marketing Opt-Out

You may opt out of receiving marketing communications from MakeResume at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly. Opting out of marketing does not affect transactional or service-related communications.

9. Changes to This Privacy Policy

MakeResume may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data processing practices. When we make material changes to this policy, we will communicate those changes through one or more of the following methods:

• Email notification sent to your registered account address
• A prominent notice displayed on the MakeResume website
• A notification within your account dashboard

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data. The "Last Updated" date at the top of this page reflects when the most recent changes were made. Your continued use of MakeResume following any update constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way MakeResume handles your personal data, please contact us using the details below. We aim to respond to all inquiries within 5–7 business days.

You may contact us for any of the following reasons:

• Privacy questions and clarifications regarding data practices
• Data access, correction, or deletion requests
• Account-related concerns and inquiries
• Legal and compliance inquiries
• Security concerns or suspected data breaches